Terms and Conditons — Hanwell Eyecare

TERMS AND CONDITIONS

1. THESE TERMS
These are the terms and conditions on which we supply products to you, whether these are goods or services. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Hanwell Eyecare. Our address is 20 Church Road, London, W7 1DR.
2.2 You can contact us by writing to us at Hanwell Eyecare, 20 Church Road, London, W7 1DR or email us at hanwelleyecare@gmail.com.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU
3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because you have not provided us the correct information required for our products, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. OUR PRODUCTS
4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 The packaging of the product may vary from that shown in images on our website.

5. PROVIDING THE PRODUCTS
5.1 The costs of delivery will be as displayed to you on our website.
5.2 When we will provide the products. We aim to deliver all products within 7-10 working days. The above times are estimates only and time is not of the essence.
5.3 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5.4 The product will be your responsibility from the time we deliver the product to the address you gave us.

6. IF THERE IS A PROBLEM WITH THE PRODUCT
6.1 If you have any questions or complaints about the product, please contact us by writing to us at Hanwell Eyecare, 20 Church Road, London, W7 1DR or email us at hanwelleyecare@gmail.com.

7. PRICE AND PAYMENT
7.1 The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
7.2 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. [If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
7.3 We accept payment with all major debit and credit cards (see the website for more details). All of our products must be paid for in advance.

8. HOW WE MAY USE YOUR PERSONAL INFORMATION
8.1 We will use the personal information you provide to us: (a) to supply the products to you; (b) to process your payment for the products; and (c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us. Please also refer to our Privacy Policy.
8.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

9. OTHER IMPORTANT TERMS
9.1 We may transfer our rights and obligations under these terms to another organisation. [We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
9.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
9.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
9.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
9.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
9.6 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
9.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you can call us, write to us, or email us. Although we are not members at present of an alternative dispute resolution provider, if you are not happy with our final response, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN.

10. ADDITIONAL TERMS IF YOU ARE ORDERING OUTSIDE OF THE UK
10.1 Please contact us at hanwelleyecare@gmail.com to establish estimated times for delivery.
10.2 We will inform you, once we have received your order, if we can deliver to the address requested on the order form;
10.3 If you have ordered goods to be delivered outside of the UK on the website, and standard delivery has been applied to the order, if additional postage will be incurred you agree that you will pay to us, before delivery, these additional postage costs.
10.4 You will be solely responsible for any import/export tax applied to the products, together with any local taxes or duties that applied to the products on delivery. 10.5 The products will be deemed delivered to you if they are seized by any customs, tax or any; other authority for the non-payment of local or national taxes.